Refund Policy

1. Refund requests

You may request a refund within 14 days of the original purchase date.

Refund requests are considered taking into account the nature of the digital product, course usage and applicable consumer protection laws.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

2. Digital course access

Analytix courses are digital products that may become available immediately after purchase.

If you have substantially consumed, downloaded, copied or otherwise used the digital content before requesting a refund, this may be taken into account when determining eligibility, where permitted by applicable law.

Mandatory statutory rights always apply where they cannot legally be excluded.

3. How to request a refund

Payments for Analytix products are processed by Paddle, our Merchant of Record. To request a refund you may:

• contact us by email; or
• submit a request through Paddle buyer support.

Please provide the email address used for the purchase and your order or transaction details where available.

4. Processing of refunds

Approved refunds for transactions processed through Paddle are issued through Paddle and normally returned to the original payment method.

We do not ask customers to provide card details directly in order to process a refund.

Processing times after approval may depend on the payment method and the financial institution.

5. Duplicate or incorrect charges

If you believe you have been charged more than once for the same purchase, or charged incorrectly, please contact us as soon as possible.

We will review the transaction and, where appropriate, coordinate the correction or refund through Paddle.

6. Technical problems

If you cannot access the course after purchase, please contact us before requesting a refund where possible.

We will make reasonable efforts to restore access promptly.

7. Paddle and mandatory consumer rights

Transactions processed through Paddle are additionally governed by Paddle’s applicable buyer terms and refund policy.

If applicable law or Paddle’s policies provide you with greater non-waivable rights than this policy, those rights apply.

8. Contact

See also our Terms of Service and Privacy Policy.